Returns & Refunds
To guarantee the safety of every customer and In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
- Should you wish to return your faulty (factory defect) or incorrectly supplied order for a refund or to exchange certain products within your order, you must inform us within 2 days of receipt of your order, and return the relevant Products to our warehouse within 7 days of receipt for domestic orders and 14 days for international orders. The products must be in the same condition as supplied, in their original packaging with a copy of the relevant receipt of payment.
- With BMPro's return policy, all we ask is that you send the items back to us in the original packaging, unused, and in the same condition as received. Reasonably care must be taken for any products that you wish to return. We will not be responsible for any loss or damage caused to items whilst in your possession.
- We may not be able to exchange your product with the exact item(s) you purchased. Some of our products are exclusive to our online store for a specific price, or are available for a limited time only. We also cannot guarantee that your exact product(s) or shade(s) will be available in-store for exchange. Our Product Specialists will however, find you the best possible alternative product(s) for you in this instance.
- For full or partial refunds on faulty products, you will be refunded to the value of your purchase. For full or partial exchanges, you will be able to seek a replacement to the value of the products purchased.
- Delivery charges can only be refunded when the whole order is returned, and are not redeemable on partial order returns.
- Return shipping is absolutely FREE.
As part of our return policy (as applicable), all returns will need to be received and processed by our warehouse within the maximum number of days stated.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional two –ten (2-10) business days after your credit is applied for it to post to your account. Returns are processed on business days only (Tuesday through Friday, excluding public holidays).