Returns & Refunds
BMPRO RELIES ON THIS RETURN AND CANCELLATION POLICY TO ENSURE CUSTOMER SATISFACTION WITH EVERY PURCHASE.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping.
With BMPro's online 5 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
- You can return your purchase for up to 5 days from the delivery date.
- Products must be in the condition you received them and in the original box and/or packaging.
- Return shipping is absolutely FREE.
- Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional two –ten (2-10) business days after your credit is applied for it to post to your account. As part of our 5-day return policy, all returns will need to be received and processed by our warehouse within 5 days of delivery.
Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following business day.
Please allow two additional days for deliveries in rural areas. We apologize in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.